Market Research/Business Division-Quality Control & Security | OSC World

OSC developed a data capture system that revolutionized the way the market research industry processed questionnaires and surveys with the introduction of its Fast and Accurate Questionnaire Scanning SystemTM, FAQSSTM, (which has recently been renamed FACTS, Fast Accurate Capture Technology Solutions). The only data capture system that automatically processes all forms, even damaged or torn surveys, FACTS also distinguishes cross-outs, erasures and stray marks from 'real marks,' with better than 99% accuracy. But the real key to OSC's success is our ability to anticipate our clients' needs, adapt our software and personalize our service to meet those specific needs. Clients can opt to outsource their projects to OSC's Service Bureau or License the FACTS software and process their projects in house. Our Online Division services electronic surveys with the same attention to detail and professionalism that earned OSC its place as one of the leading data capture companies in the industry.
Fast and accurate questionaire scanning system
The Facts Process
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Service Bureau – Quality control and security are top priorities for our Service Bureau clients. Background checks are run on all OSC personnel and our offices are accessible only to authorized staff and visitors. All OSC offices are protected by key pass entry. Storage areas have additional key pass access levels. Network security is maintained via a Windows Active Directory Domain.  Additional FACTS passwords and privileges limit operator access to features and modules within the data processing system. A firewall controls and limits outside access to the network.

Quality Control – The quality control team assures 100% accuracy of the data being captured and delivered. They check all aspects of the job from prepping to the delivered data. By using FACTS Image Review feature, the QC operator can view the captured data and the scanned image together making it easier to review the template definition applied to the live form and the data captured from each scanned survey. Highlighting and annotation of the image makes it easy for the QC operator to spot errors and report them to the Production Manager, so the problem can be quickly investigated and resolved.

System Backup – At OSC, we run daily incremental backups and weekly full backups of our data on LTO media. If there is a system failure our worst-case loss are those images and data worked on since the last daily incremental. The lost work could be recaptured with 1 or 2 extra shifts. Typically work would be caught up by the following weekend.  A monthly full backup is stored off-site for disaster recovery, and all survey images/final data are archived to DVD and stored indefinitely.