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The survey engine, user interface components, management tools, reporting and data generation software, batch mail system and many smaller support tools are customized to the client’s needs.

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• All servers and services are remotely monitored 24 x7 for uptime and quality of service.
• Servers are routinely upgraded and replaced
• All servers employ redundant Raid 1 storage.
• All survey data is backed up nightly to a remote site.
• Equipment is housed in a physically secured location with 24×7 security guard, 24×7 location and network monitor, redundant electric power, uninterruptable power supply and diesel generator backup
• Internet connectivity is gained through multiple fiber optic connections, peered with over 500 networks and four Tier 1 upstream providers (MCI, Savvis, AT&T and Sprint) We have excellent connectivity and uptime for both domestic and international traffic. There is no fixed bandwidth cap to limit connectivity during high traffic periods.

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• Data is provided from a secure Internet location. All common flat ASCII formats supported: CSV, TSV, Fixed width. Custom formats such as column ASCII are available upon request.
• Status reports show the number of complete, terminate and partial records.
• Length of interview is available as a graph and statistics.
• Frequency report.
• Customizable cross-tab.

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OSC assigns a project manager who acts as your day to day liaison. Our technical staff is always available to you for any question or challenge that may occur.