FAQSS software is
written using the Microsoft Visual development environment to
ensure maximum compatibility with the Windows operating system.
The FAQSS software is broken into modules which can be easily
updated when new versions are released. This enables OSC
to empower its clients with the latest software as quickly as
possible.
Administration
The administration module allows a client to administer the FAQSS system from one networked terminal.
This modules allows a user to control:
- Operator accounts
- Operator privileges
- Statistics for all operators
- Archive functions
Batch Maintenance
The batch maintenance module is responsible for managing all batches on the system. This
module performs the following functions:
- Controls batches
- Finalizes batches
- Re-enables batches (incase of power failures, etc..)
- Copies batches
- Deletes batches
Data Entry
The data entry module allows the user to hand enter data into the FAQSS system.
This module is designed for maximum performance and accuracy. This module allows for the following:
- Entry of data from images
- Supports multiple images of the same question for
accuracy
- Operator security
- Logs actions
- Supports unlimited undo
- Tracks number of entries
- Tracks speed at which data is entered
- Tracks operator error rate
Image Review
This module allows users to examine any image captured by FAQSS.
It is primarily used in quality control. One viewing option allows you to view questionnaire
images and captured data simultaneously. The operator is guided along the capture areas of the
image seeing both the written response and the captured response side-by-side. This powerful feature
is used by our Service Bureau with the final word on data to be delivered.The module also allows
for the querying and collection of snippets of capture areas based on a variety of conditions.
Users may select the images of certain capture areas based on particular values in the captured data.
Images may be printed or exported with selected annotations.
Import
Allows the user to bring in images from a non-integrated scanner.
Images can be routed to batches in particular templates based on barcodes or printed text.
Process
The process module performs automated data capture through use of OCR/ICR, and FAQSS' Mark Sense technology.
This software controls the processing boards and directs the flow of information to and from these boards.
- Utilizes OSC's processor board
- Dedicated processor (supports SMP systems)
- Utilizes OSC's own patented OMR algorithm
- Utilizes Mitek engine for OCR
- Supports up to 4 processor boards per machine
Template
The template setup/maintenance module is used to define the areas of a new
form that needs to be captured by the FAQSS system. This module
allows the user to setup:
- Single responses
- Multiple responses
- Hand entered responses
- Form entered responses
- Auto increment question
- Fixed output question
- Auto date question
- Image processing - export, annotate selected pages and
forms
- Open ended question
- Coded question
- Key question
VerificationThe verification modules allows an operator to validate any work done by a data entry operator
or any data automatically captured. The verification operator re-keys a sampling or all of the
original work. The module then compares the two and alerts the user when there is a mismatch.
This allows a supervisor to choose the correct data. Like the data entry module, the verification
module report on keystroke rates and user throughput. In addition to those, the verification module
reports both operator and system accuracy to a database. The administration module can be used
to generate summaries of these so that a supervisor can evaluate staff performance.
Workflow
OSC has developed a workflow module that integrates the data entry, verification and reporting
tools within FAQSS. The primary functions of this module are:
- Allow administrators to group operators and work
together logically
- Assign data entry activities to operators in a way that
is controllable and efficient
- Assign automated capture and finalization activities to
unmanned stations
- Allow administrators to quickly understand and assess
the amount and throughput of work in the system
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